STAFF TRAINING AND INSTITUTIONAL PERFORMANCE IN NATIONAL SOCIAL SECURITY FUND (NSSF) UGANDA A CASE STUDY OF NSSF HEADQUARTERS, KAMPALA
A DISSERTATION SUBMITTED TO THE SCHOOL OF BUSINESS ADMINISTRATION IN THE PARTIAL FULFILLMENT FOR THE REQUIREMENTS OF THE AWARD OF BACHELOR’S
DEGREE IN BUSINESS ADMINISTRATION
(ACCOUNTING) OF NKUMBA UNIVERSITY,
I, Mwebaze Henry, declare that this research report is my own original work, and it has never been presented to any University or Institution for the award of any academic qualification.
Date: ……………………………… Mwebaze Henry
This is to certify that this research proposal has been submitted with my approval as university supervisor. Signature…………………………………………….Date………………………………… Dr. Mwirumubi Richard (PhD)
This piece of work is dedicated to: the family of Mr. and Mrs. Rutahweire Francis , my best friend Jean Piajet, Nkumba university staff, my cosmates especially Willy B, Julius S, and last but not least to my supervisor Dr. Mwirumubi Richard, who greatly encouraged and supported me tirelessly during the production of this research proposal.
I am specifically delighted to mention the following; the family of Mr. and Mrs. Rutahweire Francis, Nkumba staff, and classmates who have been my rock through the times. My beloved sister Arihoona Maria and friends who have patiently endured the challenging times and borne with all the times we have gone through together, with a constant cheer; all of you have always encouraged me greatly. My special thanks also go to my supervisor, Dr. Richard Mwirumubi, for his encouragement, patience, good and professional guidance. I would also like to thank, my classmates and my lecturers at the University, who have been a source of continuous encouragement and growth. I am also indebted to all the people whose guidance made this study a success. I would like to thank them here as I will not be able to mention all of them by name. Their contributions will always be in my memory.
TABLE OF CONTENTS
TABLE OF CONTENTS
ABBREVIATIONS / ACRONYMS
1.1 Background to the Study
Purpose of the Study
Objectives of the Study
Scope of the Study
Significance of the Study
1.8 Organization of the Study
2.2 Institutional Performance
2.3. Challenges of Staff Training and Institutional Performance
10 2.4. Managerial Competencies
2.5 Characteristics of Managerial Competencies
Client care and service
Leadership and teamwork
2.6. Strategies to Improve Staff Training and Institutional Performance
14 2.7. Conclusion
3.4 Sample Size and Sampling Technique
Data collection instruments
Validity and Reliability of research instrument
Data Analysis and Presentation
Limitations of the study
3.10 Ethical considerations
PRESENTATION, ANALYSIS AND INTERPRETATION OF FINDINGS
4.2.1 Age of Respondent by...
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