Staff Training and Institutional Performance in National Social Security Fund

Topics: Management, Sampling, Performance management Pages: 42 (12454 words) Published: September 19, 2013
STAFF TRAINING AND INSTITUTIONAL PERFORMANCE IN NATIONAL SOCIAL SECURITY FUND (NSSF) UGANDA A CASE STUDY OF NSSF HEADQUARTERS, KAMPALA
BY
MWEBAZE HENRY
2010/AUG/DAY/B.BA/B7066

A DISSERTATION SUBMITTED TO THE SCHOOL OF BUSINESS ADMINISTRATION IN THE PARTIAL FULFILLMENT FOR THE REQUIREMENTS OF THE AWARD OF BACHELOR’S
DEGREE IN BUSINESS ADMINISTRATION
(ACCOUNTING) OF NKUMBA UNIVERSITY,
ENTEBBE, UGANDA.

OCTOBER 2013
DECLARATION
I, Mwebaze Henry, declare that this research report is my own original work, and it has never been presented to any University or Institution for the award of any academic qualification.

Signature: ……………………………Date: ……………………………… Mwebaze Henry
2010/AUG/B.BA/DAY/B7066

APPROVAL
This is to certify that this research proposal has been submitted with my approval as university supervisor. Signature…………………………………………….Date………………………………… Dr. Mwirumubi Richard (PhD)
(Supervisor)

DEDICATION
This piece of work is dedicated to: the family of Mr. and Mrs. Rutahweire Francis , my best friend Jean Piajet, Nkumba university staff, my cosmates especially Willy B, Julius S, and last but not least to my supervisor Dr. Mwirumubi Richard, who greatly encouraged and supported me tirelessly during the production of this research proposal.

ACKNOWLEDGEMENTS
I am specifically delighted to mention the following; the family of Mr. and Mrs. Rutahweire Francis, Nkumba staff, and classmates who have been my rock through the times. My beloved sister Arihoona Maria and friends who have patiently endured the challenging times and borne with all the times we have gone through together, with a constant cheer; all of you have always encouraged me greatly. My special thanks also go to my supervisor, Dr. Richard Mwirumubi, for his encouragement, patience, good and professional guidance. I would also like to thank, my classmates and my lecturers at the University, who have been a source of continuous encouragement and growth. I am also indebted to all the people whose guidance made this study a success. I would like to thank them here as I will not be able to mention all of them by name. Their contributions will always be in my memory.

TABLE OF CONTENTS
DECLARATIONi
APPROVALii
DEDICATIONiii
ACKNOWLEDGEMENTSiv
TABLE OF CONTENTSv
ABBREVIATIONS / ACRONYMSix
OPERATIONAL DEFINITIONSx
ABSTRACTxi
CHAPTER ONE1
INTRODUCTION1
1.1 Background to the Study1
1.2 Problem Statement3
1.3 Purpose of the Study3
1.4 Objectives of the Study3
1.5 Research Questions4
1.6 Scope of the Study4
1.6.1 Geographical Scope:4
1.6.2 Subject Scope:4
1.6.3 Time scope:4
1.7 Significance of the Study4
1.8 Organization of the Study5
1.9 Conclusion7

CHAPTER TWO8
STUDY LITERATURE8
2.1 Introduction8
2.2 Institutional Performance8
2.3. Challenges of Staff Training and Institutional Performance10 2.4. Managerial Competencies11
2.5 Characteristics of Managerial Competencies12
2.5.1 Client care and service12
2.5.2. Change management13
2.5.3 Leadership and teamwork14
2.6. Strategies to Improve Staff Training and Institutional Performance14 2.7. Conclusion20
CHAPTER THREE21
RESEARCH METHODOLOGY21
3.1 Introduction21
3.2 Research design21
3.3 Study Population21
3.4 Sample Size and Sampling Technique21
3.5 Data sources22
3.6 Data collection instruments23
3.7 Validity and Reliability of research instrument23 3.8 Data Analysis and Presentation24
3.9 Limitations of the study24
3.10 Ethical considerations25
CHAPTER FOUR27
PRESENTATION, ANALYSIS AND INTERPRETATION OF FINDINGS27
4.1 Introduction27
4.2 Sample Characteristics27
4.2.1 Age of Respondent by...

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APPENDIX 1
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