motivation case study

Topics: Maslow's hierarchy of needs, Motivation, Management Pages: 4 (975 words) Published: October 22, 2013

Employee motivation and
case study


When i first heard that the manger assigned me to be the lead the Customer Relations team i was very happy. but when start to work there i found some motivation issue with the section. as we all know the motivation is the most important thing in the work environment, and the real challenge is to keep your employees always motivated. So i did so research about the best strategy and approach to use and her the result. Applying the same strategies you use with all of your employees won't be as productive or effective withe every one, so we have to know what is the suitable theory and approach for each group.

you have to keep the enthusiastic and motivated employees and improve their performance. in this case the most effected theory will be Goal setting theory. the research showed that there are a strong relationship between how specific and difficult was the goal and the people’s performance at the mission. And thus the more difficult and challenging are the tasks, they will have a higher rate of performance. this is What the goal setting theory all about. to achieve the best result from this theory, the goal must have five principle: clear, challenging goals and commit the employees to achieving them. Provide feedback on goal performance, considerate the complexity of the task. if we apply this theory in this group of employees the overall performance will improve, because there always be some task and goal to achieve and that will keep them enthusiastic and motivated. In addition, we can apply the Job enlargement Approach and add more variety to there work by tasks.

To understand the unenthusiastic and obstinate employees of your firm and make them more efficiency and productivity in there performance you first have to understand there needs and motivation of work. this is fundamental part between the leader and the employees (emotional control),...
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