Overview of expectations
What is OB?
Why is it important to complement intuition with systematic study?
What are the challenges and opportunities for managers in using OB concepts?
Case Incident 2: Diversity at work: Nestle Malaysia? (Pg. 98)
Does behavior always follow attitudes? Why or why not?
Discuss the factors that affect whether behavior follows from attitudes.
Case incident 1: Long hours, hundreds of e-mails, and no sleep: Does this sound like a satisfying job? (pg.124)
What are some strategies for emotion regulation and their likely effects?
Are emotions rational? What functions do they serve?
What impact does emotional labor have on employees?
Case incident 1: Is it ok to cry at work? (pg. 158)
Identify a country you would like to visit. Analyze the country’s values using Hofstede’s five value dimensions of national culture.
Identify a successful personality whom you idolize. Describe his or her personality with relevant examples.
Ethical dilemma: Personal values and ethics in the workplace (pg. 190)
Case incident 1: Decision making processes at Steel Inc. (Pg.228).
Case incident 2: Career promotion at Emox: Rationalizing under uncertainty (Pg. 229)
Zach graduated from the Faculty of Business and Accounting. Being an excellent student, he immediately landed his dream job with a salary of RM3550 per month. He enjoyed his work and was recently given a raise of RM200. However, Zach’s motivational level has dropped dramatically recently when his employer hired a fresh graduate who lacks experience for RM3800 per month. Use a relevant motivation theory to explain why Zach is demotivated. Based on the theory, describe TWO ways how Zach may react?
Alan is a security guard at a local bank. He is demotivated because he feels his work is meaningless. He feels he does nothing but stand by the entrance everyday. Using the Job Characteristics Model, discuss THREE ways to...
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