Industrial Review Project

Topics: Outsourcing, Information technology, Business process outsourcing Pages: 73 (19808 words) Published: November 29, 2010
In simple words ‘IT’ means collection, storage, dissimilation and use of information. Not confined to hardware & software but acknowledgement of importance of man & the goals he sets to the technology. The scientific technological & engineering disciplines & the management techniques used in information handling & processing their application, computer & their interpretation with man, machines and associated social, economical & cultural matters are covered in IT. Data leads to information, information leads to knowledge, knowledge leads to wisdom, & wisdom is the key to existence of human civilizations. Our need of accuracy & revolution towards processing of information has led us to ‘Information Revolution’. Computers and IT tools can take humans to the peak of new millennium or destroy human civilization. Information Technology in India accounts for a substantial part of the country's GDP and export earnings while providing employment to a significant number of its tertiary sector workforce. Technically proficient immigrants from India sought jobs in the western world from the 1950s onwards as India's education system produced more engineers than its industry could absorb. India's growing stature in the information age enabled it to form close ties with both the United States of America and the European Union. Out of 400, 000 engineers produced per year in the country, 100, 000 possessed both technical competency and English language skills. India developed a number of outsourcing companies specializing in customer support via Internet or telephone connections. By 2008, India also has a total of 49,750,000telephone lines in use, a total of 233,620,000 mobile phone connections, a total of 60,000,000 Internet users—comprising 6.0% of the country's population,  and 4,010,000 people in the country have access to broadband Internet— making it the 18th largest country in the world in terms of broadband Internet users. Total fixed-line and wireless subscribers reached 325.78 million as of June, 2008.

Formative years (till 1991)
The Indian Government acquired the EVS EM computers from the Soviet Union, which were used in large companies and research laboratories. Tata Consultancy Services—established in 1968 by the Tata Group—were the country's largest software producers during the 1960s. As an outcome of the various policies of Jawaharlal Nehru (office: 15 August 1947 – 27 May 1964) the economically beleaguered country was able to build a large scientific workforce, second in numbers only to that of the United States of America and the Soviet Union.  On 18 August 1951 the minister of education Maulana Abul Kalam Azad, inaugurated the Indian Institute of Technology at Kharagpur in West Bengal. Possibly modelled after the Massachusetts Institute of Technology these institutions were conceived by a 22 member committee of scholars and entrepreneurs under the chairmanship of N. R. Sarkar. Relaxed immigration laws in the United States of America (1965) attracted a number of skilled Indian professionals aiming for research. By 1960 as many as 10,000 Indians were estimated to have settled in the US.  The reason for this immigration was rooted in India producing more engineers through its education system—expanded during the 1950s—than its industry was able to absorb. By the 1980s a number of engineers from India were seeking employment in other countries. In response, the Indian companies realigned wages to retain their experienced staff. In the Encyclopaedia of India, Kamdar (2006) reports on the role of Indian immigrants (1980 - early 1990s) in promoting technology-driven growth. The National Informatics Centre was established in March 1975.  The inception of The Computer Maintenance Company (CMC) followed in October 1976. Between 1977-1980 the country's Information Technology companies Tata Infotech, Patni Computer Systems, and Wipro, had become...
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