In addressing the scenario about the concerns of the level of hospitality and how to motivate the employees, I would start by encouraging my employees to understand what it means for the hotel front office to motivate all employees and staff, and to provide any assistance that is needed for them to achieve 100 percent hospitality level for the company. As the hotel front office manager it is my duty as well as the employee’s duty to work to exert high levels of effort towards organizational goals, such as customer satisfaction, which is the bases of hospitality. The steps that I would take to improve the level of hospitality as front office manager is to always remind employee’s that a happy customer is a satisfied and loyal customer, and the way to achieve this is by training all employee’s as well as staff member the proper procedures to obtain that level of hospitality that is expected. Another way to motivate employee’s, is by encouragement, because if employee’s feel like their doing a good job it will motivate them to appreciate the work they are doing. Recognition is another way to motivate employee’s, such as receiving an award for a job done well or that was achieved, as well as compensation which is another motivator, such as receiving a performance bonus or even getting a raise. So, there are many ways to motivate your employee’s to help improve the level of hospitality as the front office manager. Yes, the same application should apply to all employee’s, and I would definitely take the same approach with everyone, because we are a team and should put forth a team effort to achieve a high level of hospitality in the work place, but if issues should arise during the application process, a truly effective manager must be thoughtful in their approach so that each and every individual employee gets their needs met. Why not, because it can lead to...
Please join StudyMode to read the full document