Effect of rewards on employee motivation

Topics: Motivation, Reward system Pages: 56 (11864 words) Published: October 2, 2014

The impact of rewards on employee motivation in Etisalat Sri Lanka (Pvt) Ltd

The research project is submitted to the ICBT campus in partial fulfillment of the requirements for Edexcel Higher National Diploma in Business Management

K.A.D.W. Karunaratne
ICBT Student ID – NG / HNDBM / 09 / 15
14 – 09 – 2014

“I certify that this research project does not incorporate without acknowledgement any material submitted for a degree or diploma in any institution and to the best of my knowledge and belief it does not contain any material previously published or written by another person or myself except where due reference is made in the text”

K.A.D. Wikum Karunaratne

Approved for submission by the academic supervisor
Name of the academic supervisor: Ms. Nilushi Gunaratne


It is with greatest respect and veneration that, I express my sincere thanks to my supervisor Ms. Nilushi Gunaratne who has been a source of personal encouragement, moral support, intellectual stimulation, and invaluable guidance throughout the preparation of this research report. She was very kind and helpful to me all the times whenever I faced a problem.

I express my deepest gratitude to managers and employees who are working in different departments of Etisalat Sri Lanka (Pvt) Ltd for providing me the necessary data and assistance to carry out this research successfully.

Besides, I would like to thank the ICBT campus management for providing us with a good environment and facilities to complete this assignment. Finally, an honorable mention goes to my family and friends for their understandings and supports on me in completing this research. Without their tremendous support, I would face many difficulties while doing this.

The purpose of this research study was to investigate and analyze how rewards impact on employee motivation in Etisalat Sri Lanka (Pvt) Ltd which is a premier telecommunication provider in Sri Lanka. This research was conducted in order to help Etisalat to analyze the attitudes of their employees towards the reward systems of the company. More specifically it would help the company to investigate which of the reward systems are most preferred and what other rewards motivate the employees. The theoretical part of the study introduces different theories of motivation and rewarding. The empirical part of the research was conducted by using a quantitative research method. The data was gathered with the help of a structured questionnaire. The research supports the assumption that a well-developed and functional reward system can increase employee motivation and satisfaction. The research results revealed that most of the respondents are not satisfied with the current rewards offered by the company. Majority of the respondents have claimed that they are not satisfied with the current level of salary. It was discovered that, for the majority of the respondents, success of Etisalat was not personally important. It was found out that the respondents from customer care department & marketing department are to be least satisfied / motivated. The research results imply that majority of the Etisalat employees are not motivated by current rewards offered by the company thus it is crucial for the management to change the prevailing reward system as soon as possible.

Table of contents

Title Page
Table of contentsv-vii
List of tablesviii
List of figuresix

1.1 Background of the study1
1.2 Problem statement2
1.3 Research question2
1.4 Objectives of the study2
1.5 Significance of the study3
1.6 Outline of the study3
1.7 Project plan4
02.Literature review
2.1 Introduction5
2.2 Employee motivation5
2.3 Theories of motivation6
2.3.1 Content Theories of Motivation6...

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