CONSUMERS’ PERCEPTION OF QUALITY TOWARDS PRIVATE UNIVERSITIES IN BANGLADESH ABSTRACT:
This study primarily investigates the underlying factors that help to form consumer perception of quality toward private universities in Bangladesh. Five beliefs have been identified as salient to perceive the quality of private universities of Bangladesh. These are quality faculty members, university environment, campus facility, quality education and university image/reputation. Multi-item measures were used for data collection. Results revealed that three factors: campus facility, quality education and university image/reputation have positive and significant influence on perceived quality of private university in Bangladesh. Quality faculty members and university environment do not have significant influence on perceived quality of private university in Bangladesh. INTRODUCTION:
Higher education in the university level has been imparted through two major types of institutions, namely: public university and private university. The concept of private university in Bangladesh is not a very ancient one. The emergence of private university in Bangladesh began with the enactment of a series of laws governing higher education in 1992. To fulfill the ever-growing demand of institutions of higher studies, at present there are 85 universities in Bangladesh where only 29 of those are public universities and remaining 56 are private (University Grants Commission Website). Establishment of private universities released the pressure of large-scale admission seekers for the limited number of seats available in public universities. The Private University Act 1992 mentions that the main objectives of private universities are to meet the growing demand of higher education and to create skilled manpower for the economic development of the country. The present study analyzes the perceived quality of private universities in Bangladesh focusing on some salient beliefs like quality faculty members, university environment, campus facility, quality education, image/reputation. Private universities in Bangladesh, no doubt, have contributed to responding to the social demand for higher education by absorbing a good number of students who otherwise could not have received university degree. The private universities are attracting a large number of students, while it seems that the reputation and teaching-learning process of the public universities are secularly on the decline, despite the fact that their worldwide reputation is higher than some of the private universities. The state has to form some sort of "accreditation council" and those private universities that satisfy certain critical minimum requirements of inputs, processes, and outputs will be given accreditation by the proposed council. RELATED CONSTRUCTS OF THIS STUDY:
Faculty Members: Faculty members are one of the most important and crucial factors for any private universities. In order to evaluate perceived quality the key factor to be considered is the quality of the faculties as it has a significant influence on the perceived quality of private universities. Also to provide quality education the faculty members are also chosen from a pool of excellent academic background with national and foreign degrees. For ensuring the sound academic environment, now private universities are emphasizing research work of the faculty members. University Environment: The university environment is another factor for choosing university and perceiving the quality of a particular university. Therefore it is important that the university must have a congenial environment that will ensure friendly student-teacher relationship, politics free and no session jam or delay in achieving graduation, well organized authority, zero discrimination and good and healthy premises. Campus Facility: The campus facility of any private university must have the basic facilities as well as some value added facilities as the...
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